Meteorix

Principal Consultant

Careers@Meteorix — Sun, 14 Apr 2013 20:58:11 +0000

The Principal Consultant will be responsible for ensuring the successful implementation of an enterprise HCM SaaS solution. The Principal Consultant will provide HCM product, business process and implementation expertise to their engagements. The Principal Consultant will work with their clients to understand their business requirements and help configure and test the HCM solution. The Principal Consultant will take direction and provide status to the Engagement Manager assigned to their project.

Responsibilities/Experience/Skills/Education:

6+ years implementing HCM or Payroll solutions for large, global enterprises

Experience working for a large systems integrator (Accenture, Deloitte, etc…) preferred

Experience implementing HCM/Payroll solutions using SAP, Oracle, PeopleSoft, ADP or similar applications

Experience with multiple HCM, payroll and/or financial applications a plus

Previous consulting experience either as an internal consultant or with a consulting/software company

Bachelor degree required

Excellent verbal and written communication skills

Business analysis and requirements gathering abilities

Demonstrated project management experience; PMP certification a plus

Ability to quickly develop expertise with a new, enterprise SaaS product suite

Understand the Company’s Implementation Methodology and use it on all engagements

Functional and technical experience a plus

Assist the integration consulting team in helping to configure and test integrations between the HCM/Payroll solution and benefit providers, payroll systems and other 3rd party/custom solutions

Work with the client to help convert legacy data into the HCM/Payroll system

Ensure the client takes advantage of industry best practices

Complete the work assigned to you by the Engagement Manager within the budgeted time allocated

Provide the Engagement Manager with status reports and keep them apprised of overall project status

Work with Delivery Assurance group to ensure compliance with agreed to project checkpoints

Help mentor new Consultants

Demonstrate a passion for customer service; ensure the client is referenceable once the client is in production

Participate in update training and other events that help share one’s product skills with other consultants

Ability to travel up to 50% of the time

Perform the following on an engagement : understand client business requirements, configure the HCM/Payroll solution, demonstrate the configurations through the development of prototype systems and assist the client in testing the solution

Identify opportunities to position other service offerings

Ability to learn technology quickly through instruction and self-training

Experience with at least 2 functional areas:

Recruiting

Absence Management

Compensation

Performance Management

Benefits

Talent Management

Payroll

Meteorix is early stage company that is dedicated to customer satisfaction, innovation and its core values:
- Honesty, Integrity, Ethics
- Focus and Discipline
- Teamwork
- Constant Improvement
- Fun
If you are interested in joining a dynamic and fast growing company that is partnered with the newest and most innovative ERP company in the market (Workday), please submit your resume through our website: www.Meteorix.com
Meteorix does not accept resumes from headhunters, placement agencies or other suppliers that have not signed a formal agreement with us. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and Meteorix will not be obligated to pay a referral or placement fee.

Integration Consultant

Erin Gammon — Sun, 14 Apr 2013 20:10:18 +0000

The Integration Implementation Consultant works on Customer implementation projects, with a focus on the most strategic and complex projects. This role emphasizes the design and development of integration solutions using a variety of Integration tools and a proven methodology. Integration Implementation Consultants must have deep knowledge of service oriented architecture design principals, common ERP integration design patterns, in-depth knowledge of relevant integration technologies, an understanding of Implementation methodology and the ability to combine those skills to drive integration deployment successes.

Responsibilities/Experience/Skills/Education:

MUST have HCM Software / Domain Experience. ie: Lawson, SAP, etc.
3+ years implementing global integration solutions with ERP software; demonstrated integration experience in Human Resources, Payroll or Financials Management
Previous consulting experience either as an internal consultant or with a consulting/software company
Experience working for a large systems integrator (Accenture, Deloitte, etc…) a plus
PeopleSoft, SAP, Oracle, Salesforce, Netsuite, Taleo, Google, Amazon or other SaaS and On-Premise ERP systems
Web Services, XML, XSLT, Java, EDI, .Net or other integration technologies
WebLogic, WebSphere, WebMethods or other middleware experience
Command of Service Oriented Architecture concepts
Work with the project team to configure and test integrations between the ERP solution and benefit providers, payroll systems and other 3rd party/custom solutions
Coordinate assigned deliverable schedules to ensure Customer’s timelines are met
Complete the work assigned to you by the Engagement Manager within the budgeted time allocated
Provide the Engagement Manager with status reports and keep them apprised of overall project status
Work with the Delivery Assurance group to ensure compliance with agreed to project checkpoints
Provide guidance to Customers or service partners on integrations
Design, Build, Test and Deploy Integration solutions for Customers
Excellent communication and presentation skills
Ability to work in diverse, fast paced environment and effectively collaborate across teams
Ability to help Customers resolve integration issues requiring a depth of expertise in the targeted solution
Ability to juggle multiple projects and initiatives simultaneously
Demonstrate a passion for customer service; ensure the client can serve as a reference once the client is in production
Contribute to the Customers’ experience with the integration products, tools and services in a way that results in high Customer satisfaction
Team player who will work across the Company to continue improving the way Customers are served
Ability to work independently and remotely
Willingness to travel up to 50% of the time
Participate in update training and other events that help share one’s product skills with other Consultants

Associate Integration Consultant

Erin Gammon — Sun, 14 Apr 2013 20:03:13 +0000

The Associate Integration Consultant works with Workday’s customer implementation projects, with a focus on the most strategic and complex projects. The Integration Consultant works closely with the client’s project team to ensure the customer’s successful deployments of Workday’s various integration products, tools, and services. The Integration Consultant will help manage the integration deliverables associated with Workday implementation projects. Integration Consultants must have deep knowledge of service oriented architecture design principals, common ERP integration design patterns, in-depth knowledge of Workday’s various integration technologies, Workday’s Implementation methodology, and will combine those skills to drive integration deployment successes.

Responsibilities:• Work with the project team to configure and test integrations between the ERP solution and benefit providers, payroll systems and other 3rd party/custom solutions
• Coordinate assigned deliverable schedules to ensure Customer’s timelines are met
• Complete the work assigned to you by the Engagement Manager within the budgeted time allocated
• Provide the Engagement Manager with status reports and keep them apprised of overall project status
• Work with the Delivery Assurance group to ensure compliance with agreed to project checkpoints
• Provide guidance to Customers or service partners on integrations
• Design, Build, Test and Deploy Integration solutions for Customers
• Participate in update training and other events that help share one’s product skills with other Consultants
• Contribute to the Customers’ experience with the integration products, tools and services in a way that results in high Customer satisfaction
• Engage where appropriate in the sales cycle to help scope integration projects

Required Skills:
• Command of Service Oriented Architecture Concepts
• EDI, Web Services, XML, XSLT, Java, .Net or other integration technologies
• Working knowledge of the Eclipse development environment.
• WebLogic, WebSphere, WebMethods or other middleware experience a plus.
• PeopleSoft, SAP, Oracle, Salesforce, Netsuite, Taleo, or other SaaS and On-Premise ERP systems

Supporting Skills:• Excellent communication and presentation skills
• Ability to work in diverse, fast paced environment and effectively collaborate across teams
• Passionate about learning and implementing new technologies.
• Ability to adapt and master changes to technology and products.
• Ability to help Customers resolve integration issues requiring a depth of expertise in the targeted solution
• Ability to juggle multiple projects and initiatives simultaneously
• Demonstrate a passion for customer service; ensure the client can serve as a reference once the client is in production
• Team player who will work across the Company to continue improving the way Customers are served
• Ability to work independently and remotely.
• Willingness to travel up to 25% of the time.

Associate Business Consultant

Erin Gammon — Sun, 14 Apr 2013 19:59:34 +0000

Meteorix is a Workday services partner that is solely focused helping companies get maximum value from their Workday solution. Meteorix and Workday’s partnership provides the synergy necessary to elevate business performance and expedite rapid time-to-value for clients. Meteorix is a SaaS solution provider offering a broad range of professional services to assist enterprises accelerate their adoption of cloud applications and platforms. Meteorix deploys Workday solutions for Human Capital Management, Payroll, Financials, and Spend Management.

Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Their solutions combine the lower cost of ownership of SaaS with a modern approach to applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers Human Capital Management, Payroll, Financial Management and Worker Spend Management solutions for midsize and Fortune 500 companies.

The Associate Business Consultant will be responsible for supporting the successful implementation of the Workday solution. The Associate Business Consultant will provide Workday product and implementation expertise to their engagements. The Associate Business Consultant will work with their Engagement Managers, Lead Business Consultants and clients to understand business requirements and help configure and test the Workday solution. The Associate Business Consultant will take direction and provide status to the Engagement Manager and the Lead Business Consultant assigned to their project.

Key Areas of Responsibility:• Become an expert in the Workday product suite – HCM, Payroll and/or Financials
• Perform the following on an engagement : 1) understand client business requirements, 2) configure the Workday solution, 2) demonstrate the configurations through the development of prototype systems, 3) assist the client in testing the Workday solution
• Work with the client to help convert legacy data into Workday
• Complete the work assigned to you by the Engagement Manager and/or Lead Business Consultant within the budgeted time allocated
• Assist the integration consulting team in helping to configure and test integrations between Workday and benefit providers, payroll systems and other 3rd party/custom solutions
• Understand Workday’s Implementation Methodology and use it on all engagements
• Work with Delivery Assurance to ensure compliance with agreed to checkpoints
• Ensure the client takes advantage of Workday best practices
• Identify opportunities to position other service offerings
• Ensure the client is referencable once the client is in production
• Participate in update training and other events that help share one’s product skills with other consultants
• Provide the Engagement Manager with status reports and keep them apprised of overall project status
Knowledge Base:• Field of Studies or Experience with at least 2 functional areas:
• HCM business process
• Recruiting
• Absence Management
• Compensation
• Performance Management
• Benefits
• Payroll processing
• Succession Planning
• General Ledger
• Accounts Payable
• Accounts Receivable
• Procurement
Skill Set:
• Bachelor degree required.
• Passion for customer service
• A spirit of innovation and entrepreneurship
• Functional and technical experience a plus
• Excellent verbal and written communication skills
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training.
• Experience with multiple HCM, payroll and/or financial applications a plus
• Ability to travel up to 25 % of the time

Meteorix is early stage company that is dedicated to customer satisfaction, innovation and its core values:
- Honesty, Integrity, Ethics
- Focus and Discipline
- Teamwork
- Constant Improvement
- Fun
If you are interested in joining a dynamic and fast growing company that is partnered with the newest and most innovative ERP company in the market (Workday), please submit your resume thru our website: www.Meteorix.com
Meteorix does not accept resumes from headhunters, placement agencies or other suppliers that have not signed a formal agreement with us. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and Meteorix will not be obligated to pay a referral or placement fee.

Sr. Business Consultant – (Financials)

Erin Gammon — Sun, 14 Apr 2013 19:52:18 +0000

The Financial Business Consultant for Meteorix will be responsible for ensuring the successful implementation of the Workday solution. The Financial Consultant will provide Workday product and implementation expertise to their engagements. The Financial Consultant will work with their clients to understand their business requirements and help configure, optimize and test the Workday solution. The Financial Consultant will take direction and provide status to the Engagement Manager assigned to their project.

Key Areas of Responsibility:• Become an expert in the Workday product suite – Financial Management, Initiatives, Spend Management, and Grants Management.
• Perform the following on an engagement :
1) understand client business requirements
2) configure the Workday solution
3) demonstrate the configurations through the development of prototype systems
4) assist the client in testing the Workday solution
• Work with the client and the Workday Integrations team to help convert legacy data into Workday
• Complete the work assigned to you by the Engagement Manager within the budgeted time allocated
• Assist the integration consulting team in helping to configure and test integrations between Workday and Procurement, Billing, Budgeting and other 3rd party/custom solutions
• Understand Workday’s Implementation Methodology and use it on all engagements
• Work with Delivery Assurance to ensure compliance with agreed to checkpoints
• Help mentor new Financial Consultants and associate consultants
• Ensure the client takes advantage of Workday best practices
• Identify opportunities to position other service offerings
• Ensure the client is referencable once the client is in production
• Participate in update training and other events that help share one’s product skills with other consultants
• Participate in Product Team lead initiatives to better centralize the dissemination of product information
• Provide the Engagement Manager with status reports and keep them apprised of overall project status
Knowledge Base:• 6+ years implementing financial applications for the commercial and/or public sector.
• Previous consulting experience either as an internal consultant or with a consulting/software company
• Experience working with early stage product development
• Experience implementing Workday, SAP, Oracle, PeopleSoft financial products or similar applications.
• Experience with at least 2 functional areas:
o General Ledger
o Accounts Payable
o Grant and or Fund Management
o Procurement
o Fixed Assets
o Projects
o Cash/Treasury
o Financial Reporting
Skill Set• Bachelor degree required
• Experience in the commercial and/or public sector as financial consultant
• Passion for customer service
• Functional experience required
• Analytical and troubleshooting skills are valued
• Excellent verbal and written communication skills
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training.
• Experience with multiple financial applications a plus
• PMP certification a plus
• Ability to travel up to 50 – 60% of the time

The Meteorix experience is everything that makes us different from your average employer, and everything that makes Meteorix a great place to spend a workday. At Meteorix, we are committed to equal employment opportunity. Meteorix does not accept resumes from headhunters, placement agencies or other suppliers that have not signed a formal agreement with us. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and Meteorix will not be obligated to pay a referral or placement fee.

Sr. Integration Consultant

Erin Gammon — Sun, 14 Apr 2013 19:45:23 +0000

The Sr. Integration Implementation Consultant works on Customer implementation projects, with a focus on the most strategic and complex projects. This role emphasizes the design and development of integration solutions using a variety of Integration tools and a proven methodology. Sr. Integration Implementation Consultants must have deep knowledge of service oriented architecture design principals, common ERP integration design patterns, in-depth knowledge of relevant integration technologies, an understanding of Implementation methodology and the ability to combine those skills to drive integration deployment successes.

Responsibilities/Experience/Skills/Education:

6+ years implementing global integration solutions with ERP software; demonstrated integration experience in Human Resources, Payroll or Financials Management
Previous consulting experience either as an internal consultant or with a consulting/software company
Experience working for a large systems integrator (Accenture, Deloitte, etc…) a plus
PeopleSoft, SAP, Oracle, Salesforce, Netsuite, Taleo, Google, Amazon or other SaaS and On-Premise ERP systems
Web Services, XML, XSLT, Java, EDI, .Net or other integration technologies
WebLogic, WebSphere, WebMethods or other middleware experience
Command of Service Oriented Architecture concepts
Work with the project team to configure and test integrations between the ERP solution and benefit providers, payroll systems and other 3rd party/custom solutions
Coordinate assigned deliverable schedules to ensure Customer’s timelines are met
Complete the work assigned to you by the Engagement Manager within the budgeted time allocated
Provide the Engagement Manager with status reports and keep them apprised of overall project status
Work with the Delivery Assurance group to ensure compliance with agreed to project checkpoints
Provide guidance to Customers or service partners on integrations
Design, Build, Test and Deploy Integration solutions for Customers
Excellent communication and presentation skills
Ability to work in diverse, fast paced environment and effectively collaborate across teams
Ability to help Customers resolve integration issues requiring a depth of expertise in the targeted solution
Ability to juggle multiple projects and initiatives simultaneously
Demonstrate a passion for customer service; ensure the client can serve as a reference once the client is in production
Contribute to the Customers’ experience with the integration products, tools and services in a way that results in high Customer satisfaction
Team player who will work across the Company to continue improving the way Customers are served
Ability to work independently and remotely
Willingness to travel up to 50% of the time
Participate in update training and other events that help share one’s product skills with other Consultants

Business Consultant

Erin Gammon — Sun, 14 Apr 2013 19:24:26 +0000

The Business Consultant will be responsible for supporting the successful implementation of the Workday solution. The Business Consultant will provide Workday product and implementation expertise to their engagements. The Business Consultant will work with their Engagement Managers, Lead Business Consultants and clients to understand business requirements and help configure and test the Workday solution. The Business Consultant will take direction and provide status to the Engagement Manager and the Lead Business Consultant assigned to their project.

Key Areas of Responsibility:• Become an expert in the Workday product suite – HCM, Payroll and/or Financials
• Perform the following on an engagement : 1) understand client business requirements, 2) configure the Workday solution, 2) demonstrate the configurations through the development of prototype systems, 3) assist the client in testing the Workday solution
• Work with the client to help convert legacy data into Workday
• Complete the work assigned to you by the Engagement Manager and/or Lead Business Consultant within the budgeted time allocated
• Assist the integration consulting team in helping to configure and test integrations between Workday and benefit providers, payroll systems and other 3rd party/custom solutions
• Understand Workday’s Implementation Methodology and use it on all engagements
• Work with Delivery Assurance to ensure compliance with agreed to checkpoints
• Ensure the client takes advantage of Workday best practices
• Identify opportunities to position other service offerings
• Ensure the client is referencable once the client is in production
• Participate in update training and other events that help share one’s product skills with other consultants
• Provide the Engagement Manager with status reports and keep them apprised of overall project status
Knowledge Base:• Field of Studies or Experience with at least 2 functional areas:
• HCM business process
• Recruiting
• Absence Management
• Compensation
• Performance Management
• Benefits
• Payroll processing
• Succession Planning
• General Ledger
• Accounts Payable
• Accounts Receivable
• Procurement
Skill Set:
• Bachelor degree required.
• 3 – 6 years professional experience or 1 year Workday experience
Passion for customer service
• A spirit of innovation and entrepreneurship
• Functional and technical experience a plus
• Excellent verbal and written communication skills
• Business analysis and requirements gathering abilities.
• Ability to learn technology quickly through instruction and self-training.
• Experience with multiple HCM, payroll and/or financial applications a plus
• Ability to travel up to 25 % of the time

Meteorix is early stage company that is dedicated to customer satisfaction, innovation and its core values:
- Honesty, Integrity, Ethics
- Focus and Discipline
- Teamwork
- Constant Improvement
- Fun
If you are interested in joining a dynamic and fast growing company that is partnered with the newest and most innovative ERP company in the market (Workday), please submit your resume thru our website: www.Meteorix.com
Meteorix does not accept resumes from headhunters, placement agencies or other suppliers that have not signed a formal agreement with us. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and Meteorix will not be obligated to pay a referral or placement fee.

HCM/Payroll Implementation Consultant

Careers@Meteorix — Sun, 14 Apr 2013 18:20:17 +0000

The Implementation Consultant will be responsible for ensuring the successful implementation of an enterprise HCM/Payroll SaaS solution. The Implementation Consultant will provide HCM/Payroll product, business process and implementation expertise to their engagements. The Implementation Consultant will work with their clients to understand their business requirements and help configure and test the HCM/Payroll solution. The Implementation Consultant will take direction and provide status to the Engagement Manager assigned to their project.

Responsibilities/Experience/Skills/Education:

3+ years implementing global enterprise HCM/ Payroll solutions for large, complex organizations
Previous consulting experience either as an internal consultant or with a consulting/software company
Experience working for a large systems integrator (Accenture, Deloitte, etc…) preferred
Experience implementing HCM/Payroll solutions using SAP, Oracle, PeopleSoft, ADP or similar applications
Experience with multiple HCM, payroll and/or financial applications a plus
Working knowledge in at least two of the following business areas: Human Capital Management, Compensation, Benefits, Performance Management, Talent Management, Absence Management, Payroll
Bachelor degree required
Excellent verbal and written communication skills
Business analysis and requirements gathering abilities
Ability to work independently and remotely
Ability to quickly develop expertise with a new, enterprise SaaS product suite
Understand the Company’s Implementation Methodology and use it on all engagements
A balance of functional (business) and technical experience; knowledge of Internet technology
Assist the integration consulting team with configuring and testing integrations between the HCM/Payroll solution and benefit providers, payroll systems and other 3rd party/custom solutions
Work with the client to help convert legacy data into the HCM/Payroll system
Ensure the client takes advantage of industry best practices
Complete the work assigned to you by the Engagement Manager within the budgeted time allocated
Provide the Engagement Manager with status reports and keep them apprised of overall project status
Work with the Delivery Assurance group to ensure compliance with agreed to project checkpoints
Help mentor new Consultants
Demonstrate a passion for customer service; ensure the client can serve as a reference once the client is in production
Participate in update training and other events that help share one’s product skills with other consultants
Ability to travel up to 50% of the time
Perform the following on an engagement : understand client business requirements, configure the HCM/Payroll solution, demonstrate the configurations through the development of prototype systems and assist the client in testing the solution
Identify opportunities to position other service offerings
Ability to learn technology quickly through instruction and self-training

Principal Integration Consultant

Careers@Meteorix — Sun, 14 Apr 2013 18:18:11 +0000

The Principal Integration Consultant works on Customer implementation projects, with a focus on the most strategic and complex projects. This role emphasizes the design and development of integration solutions using a variety of Integration tools and a proven methodology. Integration Principal Consultants must have deep knowledge of service oriented architecture design principals, common ERP integration design patterns, in-depth knowledge of relevant integration technologies, an understanding of Implementation methodology and the ability to combine those skills to drive integration deployment successes.

Responsibilities/Experience/Skills/Education:

6+ years implementing global integration solutions and at least 1 year Workday with ERP software; demonstrated integration experience in Human Resources, Payroll or Financials Management
Previous consulting experience either as an internal consultant or with a consulting/software company
Experience working for a large systems integrator (Accenture, Deloitte, etc…) a plus
PeopleSoft, SAP, Oracle, Salesforce, Netsuite, Taleo, Google, Amazon or other SaaS and On-Premise ERP systems
Web Services, XML, XSLT, Java, EDI, .Net or other integration technologies
WebLogic, WebSphere, WebMethods or other middleware experience
Command of Service Oriented Architecture concepts
Work with the project team to configure and test integrations between the ERP solution and benefit providers, payroll systems and other 3rd party/custom solutions
Coordinate assigned deliverable schedules to ensure Customer’s timelines are met
Complete the work assigned to you by the Engagement Manager within the budgeted time allocated
Provide the Engagement Manager with status reports and keep them apprised of overall project status
Work with the Delivery Assurance group to ensure compliance with agreed to project checkpoints
Provide guidance to Customers or service partners on integrations
Design, Build, Test and Deploy Integration solutions for Customers
Ability to accurately estimate effort and resources required to complete projects
Excellent communication and presentation skills
Ability to work in diverse, fast paced environment and effectively collaborate across teams
Ability to help Customers resolve integration issues requiring a depth of expertise in the targeted solution
Ability to juggle multiple projects and initiatives simultaneously
Demonstrate a passion for customer service; ensure the client can serve as a reference once the client is in production
Contribute to the Customers’ experience with the integration products, tools and services in a way that results in high Customer satisfaction
Team player who will work across the Company to continue improving the way Customers are served
Engage where appropriate in the sales cycle to help scope integration projects
Ability to work independently and remotely
Willingness to travel up to 50% of the time
Help mentor new Consultants
Participate in update training and other events that help share one’s product skills with other Consultants

Engagement Manager

Careers@Meteorix — Sun, 14 Apr 2013 17:55:24 +0000

The Engagement Manager will be responsible for ensuring the successful implementation of an enterprise HCM SaaS solution on large projects. The Engagement Manager will drive the client implementation and will be involved in the development of several key project deliverables (e.g., charter, project/staffing plan, issue logs, etc.) and work with the Client project manager to resolve issues that stand in the way of project success. The Engagement Manager is responsible for managing the agreed-to budget and delivering a profitable project. The Engagement Manager is needed to provide implementation, business process, and HCM product expertise to their engagements.

Responsibilities/Experience/Skills/Education:

6+ years of Project Management experience implementing global enterprise HCM solutions for large, complex organizations
Bachelor degree required; PMP certification a plus
Ability to manage 1 – 2 large projects simultaneously
A balance of functional (business) and technical experience; knowledge of Internet technology
Previous consulting experience either as an internal consultant or with a consulting/software company
Previous experience with a major systems integrator and/or an enterprise software company a plus
Experience implementing HCM solutions using SAP, Oracle, PeopleSoft, ADP or similar applications
Working knowledge in at least two of the following business areas: Human Capital Management, Compensation, Benefits, Performance Management, Talent Management, Absence Management, Payroll
Excellent organization, time management and communication skills
Ensure projects are properly planned and staffed
Ensure projects are delivered within the budget and schedule outlined in the project Statement Of Work (SOW)
Develop expertise in the Company’s Implementation Methodology and use it on all engagements
Ensure clients take advantage of industry best practices
Manage the change order process when the client is asking resources to perform tasks that are outside the scope of the SOW
Business development skills and previous service sales experience a plus
Identify opportunities to position other service offerings
Demonstrate a passion for customer service; ensure the client can serve as a reference once the client is in production
Demonstrate ability to quickly develop expertise with a new, enterprise SaaS product suite
Assist in the transition of the customer from Professional Services to Product Support
Ability to travel up to 50% of the time
Work with the Delivery Assurance group to ensure compliance with agreed to project checkpoints
Present at Executive Steering Committee meetings
Work with the client Project Manager to identify/resolve all issues that could impact project scope and/or timeframes
Be a liaison for Professional Services when interacting with Sales and/or Product Management
Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
Provide guidance and mentoring to those Professional Service resources working on their implementations